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MediaMarkt online product experts

Do you need advice on a specific product but don’t have time to visit the store? No problem! Our product experts are ready to assist you online. You can video call them for free, with your camera off, ensuring that your privacy is fully respected. This way, you’ll get quick answers to all your questions.

Product page for an Acer laptop priced at €549, showing “order today, delivered tomorrow,” a “I want to order” button, and options for insurance and trade-in.

We'll help you find your new device!

To call our online experts and get advice, first select the product group you'd like advice on. Then, do the following:

  • Click the icon with the expert in the bottom right corner.
  • You can now choose between "Chat now" and "Go to live advice."
  • Select "Go to live advice."
  • An advisor will answer all your questions about the product or product group.

Please note: You can see the advisor, but they cannot see you. This helps protect your privacy.

Benefits of online product experts

  • Free personal advice

    Our experts are ready to assist you and answer all your questions free of charge.

  • Flexible availability

    Call a product expert from home or on the go and get the information you need right away.

  • Expert advice

    We have a specialist for every product who can provide you with personalized advice.

Frequently asked questions