MediaMarkt customer service

In the Netherlands, every consumer is entitled to a statutory warranty. This statutory warranty applies to every product sold by MediaMarkt. In practice, this means that you are entitled to a properly functioning product that meets your reasonable expectations.

The statutory warranty period depends on the product, its use, and other circumstances. The statutory warranty is based on the expected lifespan. For example, you can expect a refrigerator to have a longer lifespan than a kettle. The statutory warranty period is at least 24 months.

If your product is under warranty, you can count on free repair or replacement within a reasonable timeframe without significant inconvenience, or a price reduction or refund of the purchase price.

Not sure if the defect is covered by the warranty? No problem. We will first conduct a diagnosis. If the defect turns out to be out of warranty, you will receive a clear quote from us. Please note that there are always minimum costs, even if you decide not to have the repair carried out. These costs cover diagnosis, administration, relocation/transport, etc. For business customers, the warranty terms and conditions set out in the general terms and conditions for business customers apply.

The current status of your order can be found in the account overview. You will also receive a track & trace email as soon as the order has been shipped, which is usually the evening before. There you will find the current status and delivery time.

When placing an order in the webshop, you can choose from the following payment methods:

• iDEAL
• PayPal
• Gift card (e-voucher). Note: it is not possible to pay for marketplace products with a gift card
• Credit card (Visa, Mastercard, and American Express)
• Pay in store upon pickup
• Pay afterwards (Klarna)

If your product meets the return conditions and the store has the desired product in stock, it can be exchanged immediately. If it is a large product such as a washing machine or refrigerator, please contact us via the contact form.

Unfortunately, it's not possible to return a Marketplace order to a MediaMarkt store. But don't worry, we're happy to help! Send an email to [email protected] to request a return label. We'll make sure you get help quickly.