Frequently asked questions about ordering and services

If the purchase meets the conditions, we can refund the price difference in the form of a gift card. Come to the store with your purchase receipt so that we can arrange the discount for you. Did you order the product online? Then contact us via the contact form. Please note: the purchase may not be older than 14 days. Please note that we do not offer a price guarantee.

The current status of your order can be found in the account overview. You will also receive a track & trace email as soon as the order has been shipped, which is usually the evening before. There you will find the current status and delivery time.

You can order your product(s) in our webshop and pick it up in a MediaMarkt store of your choice. When completing your order, select ‘Pick up in store’.

Online purchase

• You will automatically receive the invoice by email as soon as your order has left our warehouse.
• Your invoice can easily be found in your account overview under "My order". As soon as you open the details of your order, you can download a digital copy with the "Request invoice" button.

Purchase in the store

• You received an invoice or receipt in the store. Have you lost the invoice for your store order? You can contact us via our contact form.

If the order has been cancelled without your knowledge and you are not aware of the reason, we request that you contact our customer service. This can be done via our contact form.

The product page contains a lot of information about the product. Do you have more questions or would you like advice? Then take a look at our advice pages or visit one of our stores to be helped by our specialists.

We are happy to help you find the product that suits your requirements and wishes. We are happy to provide you with more information on our advice pages. We also have selection aids. By answering a few questions, you will quickly know which product best suits your requirements and wishes. This makes buying a television, washing machine or smartphone, for example, a lot easier and more fun. Do you still have questions or would you like to see the product in the store? That is possible! Our sales specialists in a MediaMarkt store near you are happy to help you.

Shopping by appointment is now also possible. You'll be assisted by your personal MediaMarkt advisor, who will already know your question before you even enter the store.

On the product page you can see if a product is in stock. Directly above the button "I want to order" you will find the availability of the product in the webshop and in all stores. Select "Change store" to check the availability at a store nearby.

You can pick up your order as soon as you receive the following email from us: "Your order is ready to pick up!". Make sure you have the original QR code at hand (no screenshot). You can find the QR code in the MediaMarkt app under "My Account" and then "My pick-up codes", and at the bottom of the email.

If the purchase meets the conditions, we can refund the price difference in the form of a gift card. Come to the store with your purchase receipt so that we can arrange the discount for you. Did you order the product online? Then contact us via the contact form. Please note: the purchase may not be older than 14 days. Please note that we do not offer a price guarantee.

On the product page you can see if a product is in stock. Directly above the button "I want to order" you will find the availability of the product in the webshop and in all stores. Select "Change store" to check the availability at a store nearby.

If the product is in the store's warehouse, we call this store stock. You can then order the product and pick it up the same day.

Our product prices may vary, sometimes monthly, weekly or even daily, depending on factors such as market conditions and purchase prices. We recommend checking our website regularly for current offers and prices. Please note that we do not offer a price guarantee.

To add a product to your digital shopping cart, simply click the big red button. The release date of the product is listed above this button. You have the option to have the product delivered to your home or pick it up in one of our stores. We ship orders on a first-come, first-served basis, as soon as the product is in stock. You will receive an email once your pre-order has been shipped or is ready for in-store pickup.

The current status of your order can be found in the account overview. You will also receive a track & trace email as soon as the order has been shipped, which is usually the evening before. There you will find the current status and delivery time.

The current status of your order can be found in the account overview. You will also receive a track & trace email as soon as the order has been shipped, which is usually the evening before. There you will find the current status and delivery time.

The current status of your order can be found in the account overview. Have you placed an order but not yet received a confirmation? Don't worry, sometimes it can take a while. Also check your spam folder. Have you not received anything after 24 hours? Please feel free to contact us via our contact form. We are happy to help you!

Online purchase

• You will automatically receive the invoice by email as soon as your order has left our warehouse.
• You can easily find your invoice in your account overview under "My order". As soon as you open the details of your order, you can download a digital copy with the "Request invoice" button.

Purchase in store

• You received an invoice or receipt in the store. Have you lost the invoice for your store order? Please contact us via our contact form.

Cashback promotions are organized by the supplier or manufacturer of the product. They are also responsible for handling the cashback. To do this, go to the website of the supplier. Often you will find more information about how to claim your cashback under the heading 'Promotions' or 'Promotions'. Follow the instructions there to register your participation.

Always Support & Protect
With Always Support & Protect, you can make the most of your new purchase: your files are always safely stored, your devices protected against viruses, and you receive unlimited help with all your questions. Something for you?
Read more

Startklar (Ready to Use)
Bought a new computer, smartphone, tablet, or game console? Then of course you want to get started right away. With MediaMarkt Startklar, we prepare your new device for use. We handle the installation and set up your personal preferences together with you. That way, you avoid hassle and can enjoy your new device worry-free.

TV Calibration
Every TV screen — even of the same model — is different. That’s why each TV requires different settings. During a TV calibration, our trained staff optimise the picture settings of your television so you’ll enjoy crystal-clear image quality.

Screen Repair
A crack in your smartphone or tablet screen is extremely annoying. Fortunately, we specialise in first aid for smartphone accidents. All you have to do is send your smartphone or tablet to our repair centre free of charge or visit one of our 55 stores.

Screen Protection
When buying a new smartphone, tablet, or smartwatch, proper protection is essential. Nothing worse than a scratch or crack caused by keys in your pocket or an unfortunate fall onto the pavement.
Read more

Trade-In Service
Your old device is worth money. Trade it in and receive its value on a MediaMarkt gift card. This makes buying a new device even more appealing. Check the trade-in value of your device here.
Read more

Photo Service
In today’s digital age, we’re surrounded by countless photos and memories captured on our phones and computers. With MediaMarkt Photo Service, you can enjoy the benefits of physical prints of your precious memories.
More information

White Goods Services
Need a new washing machine, cooker, or other large appliance? At MediaMarkt, you can choose a delivery day in the calendar for all your white goods. We deliver your new appliance up to the fourth floor (unless there’s a lift) and install it. If desired, we take your old appliance and the packaging materials with us.

Built-In Installation Service
Choose convenience and let us install, connect, and test your new built-in appliance. When you select the “Installation” service, you can then choose a day for our partners to come and install your new built-in equipment. They’ll remove the old built-in appliance and take it with them if desired.

Essent Energy Contracts
At the Essent shop-in-shop in MediaMarkt, you can ask all your questions about energy. Our Essent energy advisors are happy to help — whether you want a new energy contract or want to reduce your energy consumption at home. We’ll help you take the next step, whether it’s big or small.
More information

Please contact us via the contact form so we can immediately help you make the necessary changes.

On the product page you can find which services are available. Please note that products sold via marketplace do not have installation options. You can see under the product price whether an item is sold via marketplace.

You trip, you drop something, or bump into something... Everyone knows accidents can happen in the blink of an eye. At MediaMarkt, you can easily insure your product(s). This gives you extensive coverage and allows you to report any damage directly to us.

The product page contains a lot of information about the product. Do you have more questions or would you like advice? Then take a look at our advice pages or visit one of our stores to be helped by our specialists.

In some cases, orders placed in a MediaMarkt store can be cancelled at a later time. Please contact us to cancel your order. You can reach us via the contact form.

Once your order has been prepared for shipment or is already on its way, we can no longer cancel it. With some carriers, you can cancel the shipment. Check this via the track & trace. Otherwise, you can refuse the product upon delivery, so that it is immediately returned to our warehouse. You can also accept the package and return it later.

Was your order delivered to a DHL point? If the package is not collected within 7 days, they will automatically return it to our warehouse. Would you rather return the product immediately? Then let the DHL point know, so that they can return it for you.

Once your order has been prepared for shipment or is already on its way, we can no longer cancel it. With some carriers, you can cancel the shipment. Check this via the track & trace. Otherwise, you can refuse the product upon delivery, so that it is immediately returned to our warehouse. You can also accept the package and return it later.

Was your order delivered to a DHL point? If the package is not collected within 7 days, they will automatically return it to our warehouse. Would you rather return the product immediately? Then let the DHL point know, so that they can return it for you.

Once the cancellation has been processed, the payment will be initiated. Refunds are always made in the same way as you paid for the product. How quickly the money is in your account depends on the payment method:

• iDeal: 2 to 3 days
• Credit card: 8 days
• Gift card/e-voucher: 8 days (you will receive a new digital gift card by email)
• Payment in store: 14 days
• Pay afterwards (Klarna): 14 days