Frequently asked questions about payment

When placing an order in the webshop, you can choose from the following payment methods:

• iDEAL
• PayPal
• Gift card (e-voucher). Note: it is not possible to pay for marketplace products with a gift card
• Credit card (Visa, Mastercard, and American Express)
• Pay afterwards (Klarna)

Yes, that's possible through our payment partner Klarna. For purchases up to € 1500, you can choose to pay for the product later. If you have any questions about a payment or a declined order, please contact Klarna. As soon as we ship your order, you will receive a digital invoice from Klarna by email. You then have 30 days to make the payment. You can find the payment details on the digital invoice. You can view the complete overview of the invoice and the payment(s) via My Klarna.

With Klarna, you can now also choose to pay in three installments. Please note that the first installment will be charged immediately upon purchase.

Yes, that’s correct. Some items can only be paid for with iDEAL or credit card. E-vouchers, for example, can only be paid for using iDEAL. Additionally, payment in instalments is only available for purchases over €250. Unfortunately, payment in instalments is not possible on the mobile website. The maximum amount for Klarna orders is €1500.

Since 1 June 2016, VVV gift cards are no longer accepted at MediaMarkt.

Yes, you can pay in cash in our stores.

Would you like to use a gift card in our webshop? Then you can complete your order with a gift card in the ‘payment’ step. You can use up to 5 gift cards per order. If the balance on the gift card is insufficient, the remaining amount can be paid using another payment method. In that case, you can use a maximum of 4 gift cards and one additional payment method. The gift card must have a security code. This security code is printed under the scratch-off layer on the back of the card.

Note: it is not possible to pay for marketplace products with a gift card.

In partnership with Klarna, MediaMarkt offers you the option to pay in three installments. Simply select this payment method during checkout. The first installment will be charged immediately upon purchase.

When placing an order in the webshop, you can choose from the following payment methods:

• iDEAL
• PayPal
• Gift card (e-voucher). Note: it is not possible to pay for marketplace products with a gift card
• Credit card (Visa, Mastercard, and American Express)
• Pay afterwards (Klarna)

Yes, you can pay in cash in our stores.

Your credit card company may not have authorized the amount to be charged from your account for one of the following reasons:

• the spending limit of your account has been reached;
• you selected the wrong type of credit card, entered an incorrect number, or chose the wrong expiration date when trying to pay;
• there were dashes or spaces in the account number that were not recognized;
• the transaction was not confirmed with a signature, causing the bank to apply a standard security measure and reject the transaction;
• you have only recently started using the card and have not yet activated it.

If none of the above reasons apply to you, we recommend contacting your credit card company or completing the purchase using a different payment method.

Yes, that's possible through our payment partner Klarna. For purchases up to € 1500, you can choose to pay for the product later. If you have any questions about a payment or a declined order, please contact Klarna. As soon as we ship your order, you will receive a digital invoice from Klarna by email. You then have 30 days to make the payment. You can find the payment details on the digital invoice. You can view the complete overview of the invoice and the payment(s) via My Klarna.

With Klarna, you can now also choose to pay in three installments. Please note that the first installment will be charged immediately upon purchase.

Klarna determines the allowed spending amount in various ways. If you're buying something through Klarna for the first time, the available spending limit may be lower than the product price.

Klarna performs a check for all orders. Of course, you can also choose another payment method, such as iDEAL, PayPal, and Visa or Mastercard.

For questions about paying afterwards or a rejected order via Klarna, you can contact Klarna at 020-8082852 or via the chat at klarna.nl/klantenservice. Klarna is available Monday to Friday from 8:00 a.m. to 5:00 p.m. More information can be found here.

Would you like to use a gift card in our webshop? Then you can complete your order with a gift card in the ‘payment’ step. You can use up to 5 gift cards per order. If the balance on the gift card is insufficient, the remaining amount can be paid using another payment method. In that case, you can use a maximum of 4 gift cards and one additional payment method. The gift card must have a security code. This security code is printed under the scratch-off layer on the back of the card.

Note: it is not possible to pay for marketplace products with a gift card.

This issue may have several causes:

• There is no (positive) balance on the gift card. You can check the balance here.
• The gift card was never loaded or activated.
• If there is another issue or you can’t figure it out, please contact us.
• You can reach us via our contact form or by phone at 010-80 82 207.

You can check the balance of your gift card at one of our stores. You can also check the balance online on our Gift Card page.

Only gift cards purchased in the Netherlands can be used in our webshop and in one of our stores.

No, the gift cards are produced and dispatched immediately after payment. Therefore, it is unfortunately not possible to cancel the order after payment.

Gift cards cannot be exchanged for cash. In the case of a return of an order that was (partly) paid with gift cards, the refund amount will also be returned as gift card balance.

If you have a promo code, you can redeem it when purchasing a product as follows:

1. Add the products you want to buy to your shopping cart
2. Then click on the ‘Checkout’ button
3. In step 1 (Shopping cart), enter your promo code in the bar at the bottom left
4. Then click on the ‘Redeem’ button
5. Check whether the promo code has been accepted and whether the correct amount has been deducted from the purchase price
6. Continue with the rest of the order process as usual

Anyone residing outside the European Union can reclaim VAT on all purchases made in the Netherlands.

Conditions:

• VAT is 21% of the net amount, which equals 17.36% (=21/121) of the purchase price. The refund is 17.36% minus administrative fees.
• The total purchases (including VAT) must be at least €50,- on a single day in a single store.
• Within 3 months of the purchase month, the Global Refund Cheque must be stamped by customs in the country where the European Union is being exited.

Yes, if your product meets the return conditions, you will receive the full purchase amount back. If you have used the product more than necessary to determine whether you want to keep it, it no longer meets the return conditions and the product has decreased in value. However, the product may also have lost value after purchase due to (minor) damage, missing parts, etc. In such cases, we will charge for this depreciation.

If the product does not (fully) meet the return conditions, it is worth less. MediaMarkt will then have to incur additional costs to give the product a second life. A portion of these total costs may be charged to you by MediaMarkt as depreciation. The depreciation depends on the condition of the returned product and can range from 0 to 100% of the purchase amount.

MediaMarkt will assess the product you wish to return and determine any applicable depreciation.

As soon as we have cancelled your order or received it at our returns centre, the refund process will begin. The refund will always be made using the same method with which you paid for the product. How quickly the money appears in your account depends on the payment method:

• iDEAL: 2–3 days
• Credit card: 8 days
• Gift card/e-voucher: 8 days (the amount will be refunded to the original gift card)
• In-store payment: 14 days
• Post-payment (Klarna): 14 days

Have you lost your receipt from an in-store purchase? No problem! Please contact us so that we can send you a copy of the receipt. Have you misplaced your receipt from an online purchase?

When we have dispatched your order, you will receive a shipping confirmation along with the invoice. You might be able to find this in your (spam) mailbox. If the receipt is not there, please contact us.

Did you know that when you are a member of the MediaMarkt Club, your receipts are stored online? In your own Club environment, you can find and download all your receipts. Check this page for more information and join the Club!

You can contact us via our contact form or by phone via 010-80 82 207.

View all ongoing cashback promotions at MediaMarkt here in one convenient overview. For the best cashback discounts, you’ve come to the right place. We regularly offer cashbacks from major brands like Samsung, LG, and many others — and for a wide range of products. So, are you looking for a TV, tablet, printer, or kitchen appliance? We might currently have that product in our cashback offer.

View all cashbacks

With a cashback, you receive part of the purchase amount back after buying a product. A cashback promotion always runs through the manufacturer, not through MediaMarkt.

As long as the promotion is running, you’ll find more information about it on the product page. There you’ll find the terms and conditions and the link to the application form or the manufacturer’s website. This explains exactly how to receive your cashback or free product. You will always receive it after your purchase, never beforehand. It often takes a few weeks before you receive your free product or see the amount in your account.