Legal information
Disclaimer
The information about MediaMarkt on this website is intended solely to provide interested parties with general information about MediaMarkt. Investors should not view this information provision as intended to be associated with decisions about whether or not to make investments of any kind. The information in question is assumed to be reliable but can be changed without prior notice and at any time. MediaMarkt cannot guarantee absolute completeness or correctness.
MediaMarkt has set up this website as a service to internet users in general and its customers in particular.
This website contains many elements that are subject to intellectual property rights of MediaMarkt and third parties. Examples include drawings, photos, texts and the graphic design of the internet pages. Reproduction in whole or in part is prohibited without written permission from the owner of these intellectual properties.
Furthermore, the following usage restrictions apply when using this website:
- It is not permitted to copy parts of mediamarkt.nl electronically or otherwise, except to the extent necessary to efficiently consult this website via the internet and to use the services offered there.
- In principle, it is permitted to create hyperlinks to mediamarkt.nl, provided that the link is to the main page. MediaMarkt therefore expressly reserves the right to object to so-called 'deep links' directly to certain parts of the mediamarkt.nl website.
- It is not permitted to set up a hyperlink to www.mediamarkt.nl in such a way that an internet user sees the MediaMarkt website in a frame of another internet page.
It is not permitted to use this website in a manner that could hinder other internet users or otherwise affect the proper functioning of the MediaMarkt website, the information presented on it or the underlying software.
On 1 July, the House for Whistleblowers Act came into effect. According to this law, every company is required to have an ‘internal reporting scheme’. Within the MediaMarkt Saturn Group, Business Keeper AG was chosen to implement this compliance reporting system. Business Keeper is accredited and works with:
- the highest possible security standard at that time encrypted connections
- encrypted content
- in addition, third parties do not have access to the system.
- What can you report via the compliance reporting system?
- Corruption
- Breach of competition law
- Conflict of interest
- Fraud/embezzlement/unlawful appropriation/theft
- Money laundering
- Breaches of data protection/disclosure of business or company secrets
- Discrimination and unfair working conditions
- Breaches of current legislation or group guidelines
The reporter can remain anonymous. The reporter receives his or her own ‘postbox’ with a reporting code. All reports are received by the Compliance department of Media Saturn in Ingolstadt. If necessary, they will contact the Compliance Officer of the country concerned. After approximately 6 working days, the reporter can view the status of his report by logging into his mailbox with his reporting code. Messages in the mailbox can only be opened/printed up to 42 days after posting. After that, this is no longer possible. This also applies if the investigation takes longer than 42 days. After the report has been fully processed, the report is anonymized in such a way that neither the reporter nor the 'accused' can be traced, unless legal regulations prohibit this.
Customer complaints cannot be reported via BKMS and will therefore not be processed. Customers can report complaints to our customer service. The link to the compliance reporting system can be found here.
If you have any questions, you can use our contact form.
Identity of the company
Media Markt Saturn Holding Nederland B.V.
Trade names: MediaMarkt Nederland, Media Markt Nederland, MediaMarkt Benelux
Wilhelminakade 161
3072 AP RotterdamChamber of Commerce number: 30096621
VAT identification number: NL.00.94.53.180.B01Identity of the webshop company
MMS Online Nederland B.V.
Trade names: Media Markt Online Nederland, Saturn Online Nederland.
Wilhelminakade 161
3072 AP RotterdamChamber of Commerce number: 24471203
VAT identification number: NL.82.12.22.296.B01Identity of the company behind the online platform company:
MediaMarktSaturn Plattform Services GmbH
Maria-Probst-Str. 9
D- 80939 MunichCompany number: HRB 256088
VAT identification number: DE329404887The transparency report in accordance with the Digital Services Regulation (No. 2022/2065) is available via the following link: click here for the transparency report.
Contact details for the three companies
Tel.: +3110 - 80 82 207
Do you have complaints?
If you have a complaint about one of our products or services, please visit our customer service page or fill out the contact form. You will receive a substantive response from us within 14 days of receiving your complaint.
If you have not been helped further via this page, you can contact us at: +3110 - 80 82 207.
Complaint not resolved?
If, as a consumer of a purchase at MediaMarkt, you feel that your complaint has not been handled or resolved properly, you can contact the Thuiswinkel Disputes Committee, Postbus 90600, 2509 LP The Hague.
As a consumer within Europe, you can also register your complaint with the Online Dispute Resolution.