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Accessibility statement

Service Description
Mediamarkt.nl is an online store for consumer electronics. Consumers can search for, compare, and purchase electronic products and related services such as delivery, installation, or extended warranties. They also broker contracts for telecom subscriptions and energy supplies.

Applicable Requirements
The accessibility requirements are based on the Implementation Act on Accessibility Requirements for Products and Services, as well as the European Accessibility Act (European Accessibility Act – Directive (EU) 2019/882), which has been in effect in the Netherlands since June 28, 2025.

The specific technical measures comply with the EN 301 549 standard, which is recognized as an accessibility standard in the Netherlands, and are based on the Web Content Accessibility Guidelines (WCAG) version 2.2, with conformity levels A and AA.

Shopping at mediamarkt.nl
Mediamarkt.nl complies with the aforementioned legal requirements for an accessible user experience. It is possible to conclude contracts in an accessible manner via mediamarkt.nl. Users can search for products and services, create shopping carts, place orders, and complete checkout processes.

For questions or advice, accessible customer service is available by phone and online contact form. Essential information such as product descriptions, prices, and delivery options are provided in clear language and a structured format.

Accessibility of mediamarkt.nl
The accessibility of mediamarkt.nl has been implemented according to the standards mentioned above.

The following options are available for an accessible user experience on mediamarkt.nl:

  • Navigating the webshop using only the keyboard
  • Visibility of focus indicators
  • Readability of text elements with screen readers
  • Option to individually adjust the font
  • Use of sufficient color contrast
  • Alt text for product-related images
  • Option to pause videos
  • No content with rapidly flashing images
  • Use of descriptive page titles and clear navigation structures
  • Clear explanation of input errors and support for correction
  • Compatibility with all common browsers
  • Use of semantic HTML structures and ARIA roles
  • Videos published after June 28, 2025, will have subtitles
  • Documents available for download after June 28, 2025, will be offered in an accessible format

The following points can still be improved for an accessible user experience on mediamarkt.nl:

  • We are currently experiencing occasional issues with screen readers freezing on the home screen and on campaign pages. In such a case, the user can manually switch to the next element. The problem should be resolved with future (flutter) updates, which are expected to be implemented over the next three months.
  • We are still seeing some navigation problems and issues with horizontal use (landscape mode) on a vertical screen. Our colleagues are working on a solution for this issue.

Information in accordance with the applicable Dutch legal provisions regarding pre-contractual information
MMS Online Nederland B.V.
Wilhelminakade 161
3072 AP, ROTTERDAM
Netherlands

If users experience accessibility issues on mediamarkt.be, they can report this via our customer service.

Competent market supervisory authority
Consumer & Markets Authority
Muzenstraat 41
2511 WB, The Hague
Netherlands

Status: 14-10-2025