Frequently asked questions about our stores

No, unfortunately, you cannot call or email the stores. If you can't find the answer to your question among the frequently asked questions, our staff are available by phone for all your inquiries. Of course, you are always welcome in one of our stores.

Monday to Friday from 8 AM to 8 PM, Saturday from 9 AM to 8 PM, and Sunday from 10 AM to 7 PM. You can also always contact us via our contact form.

On the product page of the relevant product, you can see which store it is in stock.

You can reserve a product in the store by placing an order online and selecting 'Pick up in Store' as the delivery option.

All store information can be found on this page.

Yes, you can reserve a product online by choosing 'pick up in store' during the ordering process.

• If the product is in stock at your nearest store, you can pick it up today.
• If the product is not yet in stock at the store, you can reserve it to collect the next day.
• You can pay for your order in advance or when you collect it in the store.

Yes, you can pay in cash in our stores.

Yes, you can. Bring your product to one of our stores. If you’re not sure which product you want to exchange it for, our specialists will gladly help you find a product that suits you better. You don’t need to register your product on the website, but it’s good to have your order number on hand.

Do you already know which product you want to exchange it for?

• Order your new product to reserve it.
• Indicate during the checkout process that you want to collect your product in the store. You don’t need to pay at that point.
• In most cases, you can collect your new product the same day or the next day. We will let you know as soon as the product is ready for you.

In that case, we will refund the remaining amount to your account. Receiving cash back is only possible if you paid for the product in cash. We refund amounts up to €50 in cash.

In that case, you can pay the remaining amount.

No, unfortunately, you cannot call or email the stores. If you can't find the answer to your question among the frequently asked questions, our staff are available by phone for all your inquiries. Of course, you are always welcome in one of our stores.

Yes, you can pay in cash in our stores.

You can pick up your order as soon as you receive the following email from us: 'Your order is ready for pick up.' Please show this email when you are in the store so that we can quickly find your order. It is not necessary to make an appointment for this

Yes, you can reserve a product online by choosing 'pick up in store' during the ordering process.

• If the product is in stock at your nearest store, you can pick it up today.
• If the product is not yet in stock at the store, you can reserve it to collect the next day.
• You can pay for your order in advance or when you collect it in the store.

To collect your order, you'll need the following: The email with the QR code titled "Your order is ready for collection". You can also find this QR code in the MediaMarkt app under My account → My collection codes. Screenshots of the QR code will not be accepted.

No, this is not possible. Please place your order on our webshop and choose 'Collect in Store' at checkout.

Yes, that's possible! Please forward the email with the QR code. Screenshots of the QR code will not be accepted.

Orders that you have placed in a MediaMarkt store can sometimes be canceled at a later time. Please contact us to cancel the order.

You can reach us via our contact form or by phone at 010-80 82 207.

If your product meets the return conditions and the store has the desired product in stock, it can be exchanged immediately. If it concerns a large product such as a washing machine or refrigerator, please contact us.

You can reach us via our contact form or by phone at 010-80 82 207.

All products purchased at MediaMarkt in the Netherlands can be returned within 30 days. A product must be returned in new condition, complete, and, if reasonably possible, in the original packaging. This way, we can give the product a second life. Together, we contribute to the sustainable use of consumer electronics.

Returning in store

If you return your product in the store and it meets the return conditions, we will refund you the purchase amount (including any standard delivery costs) immediately. Amounts over €500 will always be refunded to your bank account via return pin for your and our safety.

To the stores