MM logo white 1
MM logo red

Help with all your questions with Always support

You've purchased a laptop or smartphone, and you'd like to make a backup of your files. But how do you do that again? And what was the process for updating? One of the most important things is, of course, using your device without worries. That’s why we have MediaMarkt Always Support: unlimited help with all your questions. We assist both you and your family members at the Smartbar in the store or over the phone.

Man in a red and black shirt holds a gray laptop with a gold logo in a retail store.

Why Always Support?

  • You receive a year of unlimited help with all your questions about, for example:
    • safely synchronising your files;
    • connecting to your wireless network;
    • linking your devices;
    • the functionality of your devices and software.
  • This support also applies to devices purchased elsewhere.
  • We assist you at the Smartbar or by phone.

Three employees in black and red uniforms stand smiling in front of display televisions in an electronics store.

What is included in the Always Support package?

  • We make your new device ready to use. We install all updates, purchased software, your personal account, and your email. We also assist you with security.
  • We help you with all your questions about, for example, synchronising your files, connecting to your (wireless) network, linking your devices, and the functionality of your device and associated software.

Whether you live alone or have devices from your partner and children lying around at home: we have the perfect package for you

Always Support

Property nameAlways Support PersonalAlways Support Family
Always help

For 3 devices, by phone or in-store

For all your devices, by phone or in-store

Price

€59 per year or €5.99 per month*

€79 per year or €7.99 per month*

Customer service representatives wearing headsets work on computers in a call center, woman in red blouse in foreground.

Ready-to-use services

Bought a new computer, smartphone, tablet, game console, or navigation device? Then, of course, you want to get started right away. With MediaMarkt Ready to Use, we prepare your new device for use. We take care of the installation and set up your personal preferences together with you. This way, you have no hassle and can enjoy your new best friend without worries.

At this moment, we can prepare the following products to be ready to use:

  • Computer
  • Tablet
  • Smartphone
  • Game Console
  • Televisions
  • Navigation
  • Camera
  • E-reader
  • Smartwatch

More information about ready-to-use services

Always Support & Protect

Two people are smiling at a laptop at a wooden table, one in a red shirt and one in a yellow shirt with a denim jacket.

Want even more peace of mind?

Our premium service, Always Support & Protect, comes standard.

This includes:

  • Unlimited help with all your questions.
  • Secure devices with McAfee LiveSafe.
  • Your files are safe in the MediaMarkt cloud.

More information

* Monthly payment is not available online.